Terms & Conditions
Past Due Accounts
GAIA Sports® reserves the right to hold shipments on overdue accounts, and to reassess established terms with that dealer. In the event that terms are revoked, dealer may pay by one of the alternative methods listed above. The dealer will be contacted by our credit department prior to the revocation of terms via telephone or letter.
All GAIA Sports' shipments are F.O.B. Athens, TN, USA. Unless otherwise specified, we ship via UPS Ground. The customer is responsible for all shipping charges.
Refund and Exchange Policy
GAIA Sports® return and exchange policies are designed to insure that our customers will always receive products of the highest quality and in the best condition possible. GAIA Sports® will accept returns for credit or exchanges on items that are received in new, unused condition. We must be notified of your intent within 45 days following your purchase date. Follow these simple steps:
- Call GAIA Sports® (888-746-1313) and request a return authorization number (RM#). Please have your original invoice number ready.
- Write the RM# clearly in bold next to the address label.
- Include a copy of your original invoice with your return. All returns should be properly insured and packaged to prevent damage.
- Returns will be refunded the original purchase price minus the original shipping charges. Exchanges may incur additional shipping charges. Please contact GAIA Sports® staff for details.
215 Rocky Mount Road
Athens, TN 37303